Terms of Use

These Terms and Conditions describe the rules that govern use of MexiWin when you register, play, deposit or place bets on our site. They explain the relationship between us and our players, including account responsibilities, eligibility, promotional rules and how we handle deposits, withdrawals and disputes. By using the platform you agree to follow these terms and any specific rules published for promotions or individual services.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one real‑money account is permitted per person, household and device. Do not share login details. We may suspend or close accounts suspected of fraud, bonus abuse or collusion. If we request identity or source‑of‑fund documents for verification, you must provide them before certain services or withdrawals are available.

Eligibility requirements

To register you must meet the minimum age requirement of 18 years and be located in a permitted jurisdiction. Residents of restricted territories are not eligible to open real‑money accounts. Check your eligibility during sign up and confirm compliance with local laws before playing. We reserve the right to refuse registration where required for regulatory or risk reasons.

Acceptable platform use

Use our site lawfully and only for its intended purpose. Prohibited activity includes creating multiple accounts, using scripts or bots, attempting chargebacks, sharing account access, or using VPNs to bypass geo‑restrictions. Repeated or serious breaches may lead to account closure and confiscation of funds.

General bonus and promotion rules

Promotions and welcome bonuses must be claimed according to the rules shown on the promotions page. Typically you must opt in before making a qualifying deposit. Only one bonus may be active at a time unless stated otherwise. Wagering, game contribution and maximum‑bet rules apply and vary by offer - wagering requirements commonly apply to the combined deposit and bonus. Read the specific terms for each promotion before participating.

Deposits and withdrawals

We accept a range of payment methods including major cards and supported cryptocurrencies. Minimum deposits commonly start at $10. Withdrawals are subject to verification and may require additional documents for anti‑money‑laundering checks. For larger withdrawals or where activity is flagged, we may request identity and source‑of‑fund information. Monthly withdrawal limits and processing times vary by account status and payment method; standard monthly limits are published in your account area.

Dispute resolution

If you have a complaint contact our support team via live chat or [email protected]. We aim to resolve issues promptly. If a resolution cannot be reached internally you may be directed to the licensing authority that oversees our operations. The platform operator is RSO Limited, which provides services under Anjouan Internet Gaming License No. ALSI-182407017-FI1.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to you by message or email. Continued use of the platform after changes indicates your acceptance. If you do not accept updated terms you should stop using the service and close your account.