Privacy & Data Protection
This Privacy Policy explains how we collect, use, store and protect personal information when you use MexiWin in Canada. We respect your privacy and aim to be clear about what data we gather, why we need it and how you can manage your information. This page applies to account holders and visitors using our casino and sportsbook services from Canada.
Types of data we collect
Personal data
When you register or verify your account we collect personal details such as your name, email address, date of birth, phone number and any identity documents you provide for verification. We may also collect contact information and billing details needed to process payments and withdrawals.
Technical data
We gather device and connection information to operate our site reliably. This includes IP address, browser type and version, operating system, device identifiers, language preferences and log data about sessions and errors. This information helps us maintain site performance and security.
Transactional data
We record your account activity and payment history including deposits, withdrawals, wagers, game history, bonuses claimed and any communications with support. Transactional records are used to administer your account and comply with applicable rules.
How we use your information
We use data to provide and improve our services, verify identity, process payments, prevent fraud and meet legal obligations. Specific uses include:
- Creating and managing your account
- Processing deposits and withdrawals
- Handling customer support requests
- Monitoring and preventing fraud, money laundering and other abuse
- Customizing on-site content and offers
- Maintaining security and system integrity
Data protection practices
We store information on secure systems and use industry-standard technical and organisational safeguards to protect it. Access to personal data is limited to authorised staff and service providers who need it to perform their duties. While we take steps to secure data, no system is completely risk-free, so please take care with account credentials and device security.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, remember preferences and support analytics and marketing. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality. Our cookie notice provides more detail and options for consent where required.
User rights
You have rights over your personal information, including the right to access, correct or restrict processing of your data. You may also object to certain uses and request portability where feasible. To exercise these rights, contact our support team and we will respond in line with applicable privacy practices.
Access, correction and deletion
If your account details change you can update them in your profile or request assistance from support. You may ask us to delete your account and personal data, subject to any legal or regulatory requirements that require us to retain certain records. We will provide instructions and, where possible, confirm actions taken.
Information sharing and third parties
We share information with service providers who support our operations, such as payment processors, fraud prevention services, IT hosting and customer support. We may also disclose data when required by law or to protect our rights and safety. Third parties are permitted to use data only for the purposes we specify and are expected to keep it secure.
Privacy policy updates
We may update this policy to reflect changes in our services or legal obligations. Material changes will be posted on this page with an updated effective date. We recommend checking this policy periodically for the latest information.