Response Time
Our support team is here to help with questions, account issues, technical problems or general feedback. You can reach us any time for assistance with deposits, withdrawals, verification or site navigation. Use live chat for the fastest response, or send an email including your account ID for detailed enquiries. We aim to respond promptly and will guide you through account steps, security checks and payment queries so you can play with confidence.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - Live chat and email; typical reply under 10 minutes |
| General Enquiries | [email protected] - General questions; response within one business day |
| Affiliate Enquiries | [email protected] - Partner sign-ups and account support; Mon-Fri replies |
| Phone | +1 416 782 4391 - Phone support for account and payments |
| Working hours | 24/7 live chat; email replies Mon-Fri, 09:00-18:00 |
Contact by email
Email is our preferred way to handle detailed requests, account issues or situations that require documents or explanations. Please send your message to [email protected] with a clear subject line, your account username and up-to-date contact details. Including this information helps us process requests faster and avoid delays when verifying documents or following up on your case.
Send us a message
Response Time
Our support team typically replies within one business day. For straightforward questions you’ll often get a response the same day; more complex issues, including verification or payment checks, may take longer depending on the case. If you need faster help, use live chat for the quickest response, otherwise email support and we’ll follow up as soon as possible.
Feedback
We'd love to hear your feedback, suggestions or ideas to improve the site. Tell us about features, games, payments or anything else you think could work better. Every message is reviewed carefully by our team and helps improve the service and overall user experience. Thanks for taking a moment to share your thoughts. We read them all and act where we can.